:root{--navy:#17324c;--blue:#126eab;--sky:#eaf3f8;--ink:#263d4d;--muted:#5c7080;--line:#d5e1e8;--paper:#fff;--bg:#f4f7fa;--amber:#fff3d0}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:16px/1.55 'Avenir Next',Avenir,'Segoe UI',sans-serif}a{color:var(--blue);text-underline-offset:3px}button,input,select,textarea{font:inherit}button,.button{cursor:pointer;display:inline-block;border:1px solid #a9becd;border-radius:6px;background:#fff;color:var(--navy);padding:10px 18px;text-decoration:none;font-weight:600}.primary{background:var(--blue);color:#fff;border-color:var(--blue)}button:hover,.button:hover{filter:brightness(.94)}a:focus-visible,button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:3px solid #eea93e;outline-offset:3px}.topbar{height:88px;padding:0 5vw;display:flex;align-items:center;justify-content:space-between;background:white;border-bottom:1px solid var(--line)}.brand{display:flex;gap:.5em;align-items:center;text-decoration:none;color:#14263f;font:700 .95rem/1.6 'Avenir Next',Seravek,'Segoe UI',system-ui,sans-serif;letter-spacing:.08em}.brandmark{position:relative;background:#2d6bff;color:#fff;border-radius:.48em;padding:.34em .5em .3em .58em;line-height:1}.brandmark::after{content:'';position:absolute;left:.5em;top:99%;border:.3em solid transparent;border-top-color:#2d6bff;border-left-color:#2d6bff}.identity{display:flex;align-items:center;gap:20px;font-size:14px}.text-button{border:0;padding:4px}.subnav{display:flex;justify-content:space-between;padding:12px 5vw;background:var(--sky);font-size:14px}.subnav a{font-weight:700}.subnav span{color:var(--muted)}main{max-width:1250px;padding:50px 40px 80px;margin:auto;min-height:calc(100vh - 168px)}h1{font-size:38px;line-height:1.2;letter-spacing:-1.2px;margin:0 0 16px;color:var(--navy);font-weight:600}h2{font-size:22px;line-height:1.3;margin-top:0}p{max-width:70ch}.subtle{color:var(--muted);font-size:14px}footer{display:flex;justify-content:center;gap:24px;padding:24px;border-top:1px solid var(--line);color:var(--muted);font-size:13px;background:white}.login-layout{display:grid;grid-template-columns:1.25fr 1fr;gap:80px;align-items:center;min-height:570px}.welcome h1{font-size:48px;line-height:1.18}.welcome p{max-width:40ch;font-size:18px}.welcome .subtle{font-size:14px;margin-top:36px}.signal{display:flex;align-items:flex-end;gap:7px;height:45px;margin-bottom:28px}.signal span{background:var(--blue);width:10px;border-radius:3px}.signal span:nth-child(1){height:13px}.signal span:nth-child(2){height:24px}.signal span:nth-child(3){height:34px}.signal span:nth-child(4){height:44px}.login-form{background:white;border:1px solid var(--line);border-top:5px solid var(--blue);border-radius:8px;padding:36px}.login-form .primary{width:100%;margin-top:12px}label{display:block;font-size:14px;font-weight:600;margin:18px 0 6px}input,select,textarea{display:block;width:100%;border:1px solid #a6bac8;background:#fff;border-radius:5px;padding:11px 13px;color:var(--ink);margin-top:6px}textarea{resize:vertical}form .primary{margin-top:20px}.page-heading{display:flex;align-items:center;justify-content:space-between;gap:25px;margin-bottom:30px}.page-heading p{margin:0;color:var(--muted)}.filters{display:flex;align-items:flex-end;gap:16px;padding:20px 0}.filters label{margin:0}.filters .search-label{flex:1}.filters button{margin-bottom:0}.ticket-table{overflow:auto;background:#fff;border:1px solid var(--line);border-radius:8px}table{width:100%;border-collapse:collapse;text-align:left}th{font-size:13px;color:var(--muted);padding:14px 22px;background:var(--sky);font-weight:600}td{padding:21px 22px;border-top:1px solid var(--line)}td:first-child{width:46%}.ticket-link{text-decoration:none;font-weight:600}.ticket-link:hover{text-decoration:underline}.priority{display:block;color:var(--muted);font-size:12px;margin-top:5px}.status{display:inline-block;border-radius:20px;padding:4px 11px;font-size:12px;font-weight:650;background:#e8edf1;white-space:nowrap}.status-open,.status-new{background:#dcedf9;color:#115881}.status-pending,.status-hold{background:var(--amber);color:#775b12}.status-solved{background:#def0e7;color:#235f46}.pagination{display:flex;justify-content:flex-end;gap:25px;margin-top:25px}.empty{text-align:center;padding:48px!important}.notice{background:var(--sky);border-left:4px solid var(--blue);padding:14px 20px;margin-bottom:24px}.conversation-layout{display:grid;grid-template-columns:minmax(0,1fr) 260px;gap:36px}.comment{background:white;border:1px solid var(--line);border-radius:7px;margin-bottom:18px;padding:24px}.internal{background:#fff9e8;border-color:#ead69b}.comment-meta{display:flex;flex-wrap:wrap;gap:12px;align-items:center;font-size:14px;margin-bottom:18px}.comment-meta time{color:var(--muted);font-size:12px;margin-left:auto}.message-body{white-space:pre-wrap;overflow-wrap:anywhere;max-width:75ch}.reply{background:white;padding:24px;border:1px solid var(--line);border-radius:7px}.reply label:first-of-type{margin-top:0}aside{border-left:1px solid var(--line);padding-left:26px}aside h2{font-size:18px}dt{font-size:13px;color:var(--muted);margin-top:20px}dd{margin:5px 0}aside button{margin-top:15px}.narrow{max-width:670px;margin:30px auto}.narrow h1{margin-top:30px}.narrow form{margin-top:30px}@media(max-width:800px){main{padding:30px 20px 60px}.login-layout{grid-template-columns:1fr;gap:30px;min-height:0}.welcome h1{font-size:36px}.welcome .signal{display:none}.welcome .subtle{margin-top:16px}.login-form{padding:25px}.conversation-layout{grid-template-columns:1fr}aside{border-left:0;padding-left:0}.page-heading{align-items:flex-start}h1{font-size:30px}.identity>span{display:none}.filters{flex-wrap:wrap}.filters .search-label{flex-basis:100%}.topbar{height:75px}.subnav span{display:none}th,td{padding:14px 16px}footer{gap:16px;font-size:12px}.page-heading .button{font-size:14px;white-space:nowrap}.comment-meta time{margin-left:0}}
/* Administration follows the support desk's existing type and color system. */
.subnav-links{display:flex;flex-wrap:wrap;gap:12px 28px}.subnav-links a{color:var(--muted);font-weight:500;text-decoration:none}.subnav-links a[aria-current]{color:var(--navy);font-weight:700;text-decoration:underline;text-underline-offset:5px}.subnav{gap:20px;align-items:center}.admin-columns,.report-columns{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:36px;align-items:start}.panel{background:#fff;padding:28px;border:1px solid var(--line);border-radius:7px;min-width:0}.panel h2{margin:0 0 16px}.panel form>label:first-of-type{margin-top:0}.check{display:flex;gap:10px;align-items:flex-start;font-weight:500;line-height:1.5}.check input{width:18px;height:18px;flex:0 0 18px;margin:2px 0 0;padding:0;accent-color:var(--blue)}.check small{color:var(--muted)}.company-picker{border:1px solid var(--line);padding:16px 20px;margin:26px 0 10px;max-height:320px;overflow:auto}.company-picker legend{font-size:14px;font-weight:600;padding:0 6px}.company-picker .check{margin:10px 0}.field-help{font-size:13px;color:var(--muted);margin:8px 0 18px;line-height:1.5}.record-list,.measure-list,.trend-list{list-style:none;padding:0;margin:0}.record-list li{display:flex;flex-wrap:wrap;gap:6px 14px;align-items:center;padding:15px 0;border-bottom:1px solid var(--line);overflow-wrap:anywhere}.record-list .subtle{flex-basis:100%}.record-list .status{margin-left:auto}.section-heading{margin-top:36px}.admin-table td:first-child{width:38%}.admin-table .priority{overflow-wrap:anywhere}.admin-columns>section{min-width:0}.admin-columns .page-heading{margin-top:0}.summary-strip{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));margin:34px 0 16px;border-block:1px solid var(--line);padding:24px 0;gap:24px}.summary-strip div{border-right:1px solid var(--line);padding-right:20px}.summary-strip div:last-child{border-right:0}.summary-strip dt{margin:0;font-size:14px}.summary-strip dd{font-size:36px;line-height:1.3;font-weight:600;letter-spacing:-1px;color:var(--navy);margin-top:6px}.summary-strip dd a{color:inherit;text-decoration-thickness:1px;text-underline-offset:7px}.measure-list li{display:flex;justify-content:space-between;gap:20px;padding:12px 0;border-bottom:1px solid var(--line);font-size:14px}.measure-list li:last-child{border-bottom:0}.measure-list strong{white-space:nowrap;color:var(--navy)}.trend-list li{display:grid;grid-template-columns:58px 1fr 32px;gap:14px;align-items:center;padding:8px 0;font-size:13px}.trend-list meter{width:100%;height:18px;accent-color:var(--blue)}.trend-list meter::-webkit-meter-bar{background:var(--sky);border:0;border-radius:2px}.trend-list meter::-webkit-meter-optimum-value{background:var(--blue)}.trend-list strong{text-align:right}.section-heading h2{margin-top:0}.page-heading:has(h2){margin-bottom:20px}.admin-columns label small{display:inline}.admin-columns input[readonly]{background:var(--bg)}
@media(max-width:800px){.admin-columns,.report-columns{grid-template-columns:1fr;gap:24px}.panel{padding:22px}.summary-strip{grid-template-columns:repeat(2,minmax(0,1fr));gap:22px 16px}.summary-strip div:nth-child(2){border-right:0}.summary-strip dd{font-size:30px}.subnav-links{gap:12px 20px}.subnav{font-size:13px}.admin-table th,.admin-table td{min-width:110px}.admin-table td:first-child{min-width:190px}.admin-columns .check{font-size:14px}.filters>label{min-width:0}.filters select{max-width:100%}.page-heading:has(h2){flex-wrap:wrap}.page-heading:has(h1){flex-wrap:wrap}.admin-columns .company-picker{padding:12px}.report-columns .measure-list{min-width:0}}
.page-heading>div{min-width:0}.page-heading h1{overflow-wrap:anywhere}
.google-signin{width:100%;background:#fff;color:#1f2937;border:1px solid #9ca3af;min-height:44px;font-weight:600}.google-signin:hover{background:#f3f4f6}.signin-divider{text-align:center;font-size:13px;color:#64748b;margin:20px 0}
.empty p{margin-left:auto;margin-right:auto}.heading-actions{display:flex;gap:12px;flex-wrap:wrap}.admin-table td.empty{width:auto;min-width:0}

/* Full-result table sorting, including keyboard and screen-reader feedback. */
th .sort-heading{display:flex;align-items:center;justify-content:space-between;gap:10px;color:inherit;text-decoration:none;min-height:28px;margin:-6px -10px;padding:6px 10px;border-radius:4px}
th .sort-heading:hover{background:#dcebf5;color:var(--navy);text-decoration:underline}
th[aria-sort]{color:var(--navy)}.sort-arrow{font-size:15px;line-height:1;flex-shrink:0;color:var(--muted)}th[aria-sort] .sort-arrow{color:var(--blue)}

.draft-panel{margin:24px 0;border-left:4px solid var(--blue)}.draft-panel .heading-actions{align-items:baseline;margin-top:16px}.draft-panel form .primary{margin-top:0}
.bulk-actions{display:flex;align-items:flex-end;gap:16px;padding:0 0 16px}.bulk-actions label{margin:0}.bulk-actions select{min-width:220px}td.select-cell,th.select-cell{width:52px!important;padding-right:0}.select-cell input{display:inline-block;width:18px;height:18px;margin:0;padding:0;accent-color:var(--blue)}.select-cell+td{width:46%}@media(max-width:800px){.bulk-actions{flex-wrap:wrap}.bulk-actions label{flex-basis:100%}}
.hc-bar{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:28px;flex-wrap:wrap}.hc-home{font-weight:700;text-decoration:none}.hc-actions{display:flex;gap:12px;flex-wrap:wrap}.hc-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:28px}.hc-grid h2 a,.hc-block h2 a{text-decoration:none}.hc-section{font-size:15px;margin:18px 0 6px}.hc-list{padding-left:20px;margin:6px 0 12px}.hc-list li{margin:6px 0}.hc-block{margin-top:24px}.hc-crumbs{font-size:14px;color:var(--muted)}.hc-article{max-width:78ch}.hc-body{overflow-wrap:anywhere}.hc-body img{max-width:100%;height:auto}.hc-body table{margin:16px 0;border:1px solid var(--line)}.hc-body td,.hc-body th{padding:8px 12px;width:auto!important}.hc-body pre{overflow:auto;background:var(--bg);padding:12px}.hc-help{margin-top:40px;max-width:78ch}@media(max-width:800px){.hc-grid{grid-template-columns:1fr}}
.transition-notes{margin:24px 0}.transition-notes .notice{margin-bottom:12px}.transition-notes .interested{font-size:14px;color:var(--muted);margin:0}.welcome .transition-notes{max-width:44ch}
.back-link{font-size:14px;text-decoration:none}.ticket-heading h1 .status{vertical-align:middle;margin-left:8px;font-size:13px}.attachments{list-style:none;padding:0;margin:14px 0 0}.attachments li{display:flex;flex-wrap:wrap;gap:4px 12px;align-items:center;padding:6px 0;border-top:1px solid var(--line)}.attachment-preview{display:block;max-width:320px;max-height:220px;border:1px solid var(--line);border-radius:4px;margin:6px 0;flex-basis:100%}.visibility{border:0;padding:0;margin:16px 0 0}.visibility legend{font-size:14px;font-weight:600;margin-bottom:6px}.visibility .check{margin:6px 0}.reply.internal-mode{background:#fff9e8;border-color:#ead69b}.inline-label{font-weight:500}.assign-form{margin-top:18px}.assign-form>button:first-of-type{margin:0 0 6px}.status-buttons{display:flex;flex-wrap:wrap;gap:8px;margin-top:26px}.status-buttons h2{flex-basis:100%;margin:0}.status-buttons button{margin:0;padding:8px 14px}.status-buttons button[disabled]{cursor:default}.view-tabs{display:flex;flex-wrap:wrap;gap:8px;margin:0 0 14px}.view-tabs a{padding:6px 12px;border:1px solid var(--line);border-radius:20px;text-decoration:none;font-size:14px;background:#fff}.view-tabs a[aria-current]{background:var(--navy);color:#fff;border-color:var(--navy)}.status-counts{display:flex;flex-wrap:wrap;gap:6px 16px;font-size:14px;margin:0 0 14px}.status-counts a{text-decoration:none}.status-counts a[aria-current]{font-weight:700;text-decoration:underline}.saved-reply summary{cursor:pointer}.saved-reply.archived{opacity:.7}.saved-reply{margin-bottom:12px}
.badge-auto{display:inline-block;background:#ece8f6;color:#4b3a78;border-radius:20px;padding:1px 9px;font-size:12px;font-weight:650}.kind-tabs{margin-top:-4px}.inline-form{margin-top:6px}.inline-form .text-button{padding:0;font-size:13px;text-decoration:underline;color:var(--blue);border:0;background:none}
.message-body a{color:var(--blue);text-decoration:underline;overflow-wrap:anywhere}.message-body a:hover{text-decoration-thickness:2px}