How can we help?
Guides for TSG Global messaging, compliance and API customers. Signed-in customers can also follow their requests.
Thanks for your patience while we transition to our new support system. Your past requests came with us, and you can still reach us at support@tsgglobal.com.
Interested? We built this support system in-house. If you'd like one for your business, contact us at sales@tsgglobal.com.
Messaging Services
10DLC (10-digit Long Code) Information
- 10DLC Campaign Review: What Reviewers Check (and How to Pass the First Time)
- 10DLC Vetting Best Practices (Opt-In/Out/Help & Privacy Policy)
- How do I fully disconnect a 10DLC phone number?
- Message throughput (MPS) and Trust Scores for A2P 10DLC in the US
- What are fines that may be assessed for 10DLC violations?
- What are per-message carrier surcharges?
Registration
- Consent & Opt-In: The Rules, and Ready-to-Use Language
- Registration form for US SMS/MMS 10DLC, Toll Free Verified Sender or Short Code Program.
- Short Code Programs: Process, Timeline, and Costs
TCR Special Use-cases and categories
- Government Entity SMS Messaging (10DLC)
- Platform Free Trial (PFT) SMS Messaging (10DLC)
- Political SMS Messaging (10DLC)
- Sole Proprietor SMS Messaging (10DLC)
FAQ
- Pros and Cons of 10DLC Messaging, Toll-Free Messaging, and Short Code Messaging
- SMS Length Limits and Message Splitting by Encoding
- T-Mobile Non-Compliance Fees "Sev-0's"
- What is considered Prohibited Content?
Troubleshooting
- Common DLR Error Codes
- I am unable to provision my Bandwidth, Telnyx, or ISP Tel numbers for messaging!
Toll-Free Verified Sender Information
- New Toll-Free SMS/MMS Verified Sender Requirements
- Toll-Free Message Verification for US & Canada
- Toll-Free SMS and MMS best practices and information for using in the US and Canada
- Toll-Free Verification Policy & Enforcement Timeline
- Toll-Free Verification: Opt-In Requirements & Common Rejection Reasons
- Toll-Free Verification: Required Information